Return/Exchange Policy

We want you to be happy with the purchases you make, whether they were made online or in the store.


Brick and Mortar Store Return Policies

Each return senario is left up to the discretion of the respective store to which you are requesting a return or exchange.  No one customer experience is the same, therefore we treat every individual and their situation separately so that we may better accomodate you and your needs.  

Rockville

All items must be returned in their ORIGINAL sale condition.  For refunds (cash or credit card) returns must be accompanied by an itemized receipt.   The item must be returned within two weeks of the sale date. Certain restrictions apply. Ask store associate for details.  After two weeks, or if there is no receipt,  store credit will be issued for products that are currently stocked in inventory. Video games, car seats, and strollers are NOT returnable at this location.  Gift certificates may only be redeemed for store credit.


On-Line Return Policy

We will gladly issue a refund for items returned with their original packing slip and/or gift receipt. Please make sure we have your contact information (phone & e-mail) so that we can expedite your return as quickly as possible. 

If an item is damaged, defective, or any thing else of the sort, we will gladly offer an exchange, even if the item is not in its orginal packaging, so long as a packling slip and/or gift receipt is included.


How to Return or Exchange an Item

It's easy to return or exchange any item. Please save your packing slip. It is vital documentation if you need to return or exchange an item.

Send Your Return/Exchange to our Distribution Center:

Barstons Child's Play 
6709 Whitestone Road, Suite E
Baltimore, MD 21207 
  1. Wrap the package securely. Use the original packing material, if possible.

  2. Make sure to include your original packing slip and/or gift receipt in the box.

  3. For your protection, we recommend you send your return/exchange via an insured, trackable carrier (like UPS). We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll notify you either by phone or email.  You will receive either a refund, exchange, or store credit depending upon the indiviual case.  

If you no longer have your original packing slip, please contact us and we will gladly work with you to meet your needs.

Note: unless the return/exchange is due to an error, we can't refund shipping charges. We can only issue credit to a credit card on items accompanied by their original packing slip. Items returned without an original packing slip are eligible for electronic gift certificate only. Items returned more than 30 days after receipt are not eligible for return/exchange without prior approval. 


Damaged / Incorrect / Defective Items

We take great care in filling your order. But, from time to time, we may make a mistake. If you received the wrong item, please contact us immediatly at (410) 944-7777, so that we can remedy the problem. We will do whatever it takes (issue a call tag, refund, etc.) to make you happy.

 On occasion, packages may be damaged in transit from our warehouse to their final destination . Always inspect your merchandise as soon as it arrives,  and contact us immediately if an item arrives damaged so that we can have the item picked up and replaced. 

 If upon opening a toy, you find that it is defective, we ask that you contact us at (410) 944-7777 and describe the problem. Sometimes we can send a replacement part to fix a problem, other times we will replace the entire toy.



Other Problems/Questions?

We want shopping with us to be fun and easy. If at any time you have questions or need assistance, please feel free to contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

 

 
Next >

Web Questions and Orders?

For order inquiries, please call 410-944-7777

Our Store Locations

Washington, DC
5536 Connecticut Ave, NW
Washington D.C. 20015
(202) 244-3602

Rockville, MD
Congressional Plaza
1661 Rockville Pike
Rockville, MD 20852
(301)-230-9040

Arlington, VA
4510 Lee Highway
Arlington, VA 22207
(703) 522-1022

Mclean, VA
Langley Shopping Center
1382 Chainbridge Rd
Mclean, VA 22101
(703) 448-3444

Story Time

Staff Picks

Airport Cargo Plane

$24.99
Add to Cart


Micro Chrome Sprite

$99.99
Add to Cart


TWR - Rosie

$13.99
Add to Cart


Play Box Knights

$19.99
Add to Cart


Airport

$19.99
Add to Cart